At Latitude 40 Aminos, we aim to provide a reliable and transparent purchasing experience. Please review the following policy carefully before placing an order.
1. Order Cancellations
Orders may be cancelled before they are processed or shipped. Once an order has been processed or shipped, it may no longer be eligible for cancellation.
To request a cancellation, please contact us as soon as possible after placing your order.
2. Returns
Due to the nature of our research materials, we generally do not accept returns of products that have been shipped, opened, used, or handled after delivery.
Products must not be returned without prior authorization from Latitude 40 Aminos. Unauthorized returns may not be accepted or refunded.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect product, please contact us promptly after delivery. Include your order number and clear photographs showing the condition of the package and product.
After reviewing the issue, Latitude 40 Aminos may provide a replacement, store credit, or refund where appropriate.
4. Missing Items
If an item is missing from your shipment, please contact us as soon as possible with your order number and details of the missing product. We will review the order and determine the appropriate resolution.
5. Refunds
If a refund is approved, the refund will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Approved refunds may take several business days to appear in your account after they have been processed.
6. Non-Refundable Situations
Refunds may not be available for products that have been opened, used, altered, contaminated, improperly stored, or otherwise handled after delivery.
Refunds may also be unavailable where the customer provides an incorrect shipping address, refuses delivery, or fails to comply with applicable import or shipping requirements.
7. Shipping Issues
Latitude 40 Aminos is not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, customs processing, weather conditions, or circumstances outside our reasonable control.
If a package appears to be lost or significantly delayed, please contact us so we can review the shipment and determine the appropriate next steps.
8. International Orders
United States Shipping only
9. How to Request a Refund or Return
To request a refund, replacement, or return authorization, please contact Latitude 40 Aminos with your order number, the reason for your request, and any relevant photographs or supporting information.
Do not send products back before receiving return instructions from Latitude 40 Aminos.
10. Policy Changes
Latitude 40 Aminos reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will become effective when the updated policy is published on this website.
11. Contact Us
If you have questions regarding this Refund and Returns Policy or need assistance with an order, please contact Latitude 40 Aminos through the contact information provided on our website.
FOR RESEARCH USE ONLY. NOT FOR HUMAN OR VETERINARY USE.